Subscribe FOR OFFERS & DISCOUNTS

Koncept Solar

Your Rooftop Solar Partner

     Got Question? Call us 24/7

 

+918920982902

+917017441292

INFO

Home

About

Career

Contact

FAQ

CONTACT

©2018 KONCEPT SOLAR

(BY COHORT OVERSEAS PRIVATE LIMITED) All rights reserved

RETURN POLICY

 

Once your product is delivered, you have 24 Hours to place a request for return and replacement by sending an e-mail from your registered e-mail ID to support@konceptsolar.com (or call us at +918920982902 or +917017441292) with your complete order details.

 

Your request will be entertained under following circumstances:

1. The product was delivered in used/worn out/altered condition.

2. Product delivered was different (different model, Brand, Capacity etc.) from the product ordered.

3. Some parts/accessories of the products were missing.

 

Under following circumstances, you will have only 24 Hours to place return request:

 

1. The product was delivered in damaged condition.

2. The package was delivered empty. In above cases of product return, we provide you a fresh product as the replacement. Refund against product return will be provided only if we are not able to provide you a replacement product.

Replacement or refund will not be issued under following conditions:

1. Return request is made outside the specified time frame.

2. Product is damaged because of use or Product is not in the same condition as you received it.

3. Any consumable item which has been used or installed.

4. Products with tampered or missing serial numbers.

5. Items that are returned without original packaging or accessories.

Return Process

1. Initiate return:

Write a mail to us at support@konceptsolar.com or call us at +918920982902 or +917017441292 with following details :

• Order No

• SKU/Product you want to return

• Clear images of the product from all sides highlighting the issue

• Clear images of inner and outer packaging

• Clear image of invoice

• Image of cancelled cheque (in case payment was done in COD/cheque/bank transfer mode)

• If cancelled cheque is not available please share account holder’s name, account number, bank name and IFSC Code of the branch

2. Reverse Pickup/ Self-ship:

Once your return request is accepted, we will arrange reverse pickup from your location, you are requested to repack the product with original packing, invoice and product tags. In case reverse pickup facility is not available at your location, we will request you to ship the package to our warehouse location by a reputed courier service and we will reimburse you the courier charges.

3. Quality Check:

Once the return parcel reaches our warehouse, we will open it and do a thorough inspection as per above mentioned guidelines and will initiate replacement/refund. In case we find above guidelines are not met, we will send the product back to you without replacement/refund.

4. Refund:

Once we will receive the product and is accepted by us then we will initiate the return within 1-2 working days.

5.Replacement:

Replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount.

KONCEPT SOLAR.png