There are times when some unavoidable reason occur, In case, order Id has been generated and paid partially, Cancellation of existing order will attract 10% cancellation charges of total product value.
Cancellation due to non performance of solar system:
There are many factors which impacts the efficiency of solar system such as electricity situation in the city, how panels are installed, electrical parameters etc. Once, system is installed, it can not be taken back.
An order may be cancelled if:
1. Payment is not credited in account or customer do not make payment through either mode (as above) after confirmation of order within 02 working days.
2. Material ordered is out of stock due to any reason, however if shown available on website then also the order will be treated as cancelled. All refunds in this case will be initiated within 1-2 Business days from our side, time taken by the customers bank will be extra.
3. Information provided by a customer is found incomplete. The customer will be notified within 24-72 business hours in such an event. It will be the customer's responsibility to furnish correct information and re-place the order within 48 hours. You can also Email us on immediately to get the best possible solutions and information.